Refund Policy
Effective Date: October 13, 2026
Our Commitment to Customer Satisfaction
At Naturally Green Pest Solutions, we take pride in providing professional, dependable pest control and lawn care services to homeowners and businesses throughout Palm Coast, Florida, and surrounding areas.
Customer satisfaction is important to us, and we are committed to addressing service-related concerns fairly and professionally.
Because pest activity, environmental conditions, and lawn care results can vary, we evaluate customer concerns individually to determine an appropriate resolution.
Our approach generally prioritizes addressing service concerns through evaluation and, when appropriate, additional treatments. Refunds are considered only under exceptional circumstances, subject to applicable law and the terms of the service agreement.
Follow-Up Treatments and Retreatments
At Naturally Green Pest Solutions, we understand that pest activity and lawn conditions can vary. Our approach to follow-up treatments depends on the service provided and the circumstances involved.
Natural Pest Control Program
Complimentary retreatments are included as part of our Natural Pest Control Program, subject to the terms and conditions of the customer's service agreement.
Conventional Pest Control Program
Requests for complimentary retreatments are evaluated individually. Additional treatments may be provided at the discretion of Naturally Green Pest Solutions when appropriate, based on the circumstances and service performed.
Mosquito Control Program
Requests for complimentary follow-up treatments are evaluated individually. Additional treatments may be provided at our discretion when appropriate, based on the circumstances and service performed.
Eco-Friendly Lawn Fertilization
Requests for complimentary follow-up treatments are evaluated individually. Additional treatments may be provided at our discretion when appropriate, based on the circumstances and service performed.
Complimentary follow-up treatments are not automatically guaranteed for our Conventional Pest Control, Mosquito Control, or Eco-Friendly Lawn Fertilization services.
Refund Requests and Eligibility
Naturally Green Pest Solutions is committed to reviewing customer concerns fairly and professionally.
Because pest control and lawn care services involve labor, materials, and treatments that cannot be returned once performed, refunds are not automatically provided for completed services.
Refund requests are reviewed individually and may be approved under exceptional circumstances, taking into consideration the nature of the concern, services performed, applicable service agreements, and any efforts made to resolve the issue.
When appropriate, we may offer an inspection, retreatment, or other reasonable resolution before considering a refund.
Any approved refund may be full or partial, depending on the circumstances. Refund decisions are made in accordance with applicable laws and contractual obligations.
To request a review, please contact Naturally Green Pest Solutions at (386) 569-6771 or naturallygreenpest@gmail.com and provide details about your service and concern.
Cancellations and Services Not Yet Performed
Naturally Green Pest Solutions understands that schedules and circumstances can change.
Customers may cancel or reschedule a scheduled service before treatment has been performed without incurring a cancellation fee.
We appreciate advance notice whenever possible so that we can adjust our schedule and accommodate other customers.
If a customer has made an advance payment for a service that has not yet been performed, any applicable refund will be reviewed based on the circumstances, the service agreement, and applicable law.
Once a service has been performed, any request for a refund will be handled according to the Refund Requests and Eligibility section of this policy.
Approved Refunds and Processing
If Naturally Green Pest Solutions approves a refund, we will communicate the approved amount and the method of reimbursement directly to the customer.
Approved refunds may be issued through the original payment method or another mutually agreed-upon method, depending on how the original payment was received.
Refund processing times may vary depending on the payment method and any financial institutions involved.
Nothing in this Refund Policy limits any rights or remedies available to customers under applicable law.
Policy Updates and Contact Information
Naturally Green Pest Solutions may update this Refund Policy periodically to reflect changes in our services, business practices, payment options, or applicable legal requirements.
Any updates will be reflected by changing the effective date displayed at the top of this page. Changes will not override rights or obligations that apply to services previously purchased.
If you have questions about this Refund Policy, would like to discuss a service-related concern, or wish to request a refund review, please contact us.
Naturally Green Pest Solutions
Serving Palm Coast, Florida, and surrounding areas
Phone: (386) 569-6771
Email: naturallygreenpest@gmail.com
We value our customers and appreciate the opportunity to address concerns professionally and fairly.